Your order will be processed as soon as we receive your payment.
We will process the purchased items as quickly as possible.
During the sales period, order processing and customer service may take longer than normal.
We are available from Monday to Friday except on public holidays.
2. SHIPPING COSTS
Shipping costs are not included and are as follows:
ITA: 10 EUROS
EUROPE: 20 EUROS
USA AND CANADA: 15 EUROS
REST OF THE WORLD: 50 EUROS
Deliveries to countries outside the EU may be subject to local import duties, which shall be borne by the customer.
In this case the shipping company can contact you and once your products are in customs they can give you information about the costs. Be aware that this can delay the delivery time.
It will be your responsibility to pay the necessary taxes for the local authorities and for the release of goods held at customs. Delivery times are given as an indication and do not take into account possible delays caused by the authorization of the payment transaction and/or the availability of stocks.
4. ADDITIONAL SHIPPING INFORMATION
Customs duties or charges for importing the goods are collected once the parcel has reached the country of destination. The customer is liable for these fees.
Unfortunately Vien S.r.l. has no control over these charges and cannot indicate in advance what these costs would be, as customs policies and import duties vary from country to country.
The customer takes full responsibility for all postage, return shipping costs, customs and handling charges, if he/she refuses to accept a parcel due to import duties or taxes.
Please note that we cannot devalue orders or mark them as gifts.