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PRIVACY POLICY

WELCOME ON WWW.VIEN.IT (THE “WEBSITE”). ON THIS PAGE YOU WILL FIND THE PRIVACY POLICY REGARDING THE PROCESSING OF PERSONAL DATA PROVIDED AND/OR COLLECTED WHEN NON-REGISTERED USERS VISIT THE SITE.

FOR FURTHER INFORMATION AND/OR CLARIFICATIONS ON OUR PRIVACY POLICY YOU CAN SEND US A REQUEST BY WRITING AN EMAIL TO CUSTOMERSERVICE@VIEN.IT

 

1. DATA PROCESSING

The Data Controller is VIEN S.r.l., whose data are listed below:

VIEN S.r.l.
p.iva 07980380724
Piazza XX Settembre, 10
70017 – Putignano (BA)
ITALY

E-mail address of the Data Controller: customerservice@vien.it

2. TYPES OF DATA COLLECTED

Among the Personal Data collected by this Website, either independently or through third parties, are: telephone number; e-mail; name; surname; Cookies; usage data; province; state; country; zip code; city.
Full details on each type of data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection.
Personal Data may be freely provided by the User or, in case of Usage Data, collected automatically when using this Website.
Unless otherwise specified, all Data requested by this Website are mandatory. Failure to provide this Data may make it impossible for this Website to provide its services.
In cases where the Website specifically indicates some Data as optional, Users are free to refrain from communicating such Data, without affecting the availability of the Services or its functionality.
Users who have any doubts about which Data are mandatory, are welcome to contact the Owner.
Any use of Cookies – or other tracking tools – from this Website or by the owners of third-party services used by this Website, unless otherwise specified, is intended to provide the Services requested by the User, in addition to further purposes described in this document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and guarantees to have the consent to provide them, releasing the Controller from any liability towards third parties.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site (https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar).

3. METHOD AND PLACE OF DATA PROCESSinG

3.1 PROCESSING METHODS

The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out by means of IT and/or telematic tools, with organizational methods and logics strictly related to the purposes indicated.
In addition to the Data Controller, in some cases, other subjects involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal carriers, hosting providers, IT companies, communication agencies) may have access to the Data, also appointed, if necessary, Data Processors by the Data Controller. The updated list of the Managers can always be requested by the Data Controller.

3.2 LEGAL BASIS FOR PROCESSING

The Controller processes Personal Data concerning the User in the event one of the following condtions is met:

  • The User has given consent for one or more specific purposes; Note: in some jurisdictons, the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, until the User objects (“opt-out”) to such processing. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
  • the processing is necessary for the execution of a contract with the User and/or for the execution of pre-contractual measures;
  • the processing is necessary to fulfil a legal obligation to which the Controller is subject;
  • the processing is necessary for the performance of a task in the public interest or for the exercise of public authority vested in the Controller;
  • the processing is necessary for the pursuit of the legitimate interest of the Controller or of third parties.

However, it is always possible to ask the Owner to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on law, provided for in a contract or necessary to conclude a contract.

3.3 PLACE

The Data are processed at the headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For further information, the User can contact the Owner.
The User’s Personal Data may be transferred to a country other than the country in which he/she is located. To obtain further information on the place of processing, the User may refer to the section on details of the processing of Personal Data. The User has the right to obtain information about the legal basis for the transfer of Data outside the European Union or to an international organization under public international law or constituted by two or more countries, such as the UN, and about the security measures taken by the Data Controller to protect the Data.

The User may check whether one of the transfers described above takes place by consulting the section of this document relating to details on the processing of Personal Data or request information from the Data Controller by contacting him/her at the details given at the beginning.

3.4 RETENTIOn period

The Data are processed and stored for the time required by the purposes for which they were collected.

Therefore:

  • Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of such contract is completed;
  • Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Data Controller;
  • When the processing is based on the User’s consent, the Data Controller may retain the Personal Data for a longer period of time until such consent is revoked. In addition, the Data Controller may be required to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority. At the end of the retention period Personal Data will be deleted. Therefore, at the end of this term the right of access, deletion, rectification and the right to portability of the Data can no longer be exercised.

4. PURPOSE OF THE PROCESSING OF COLLECTED DATA

User data are collected to allow the Owner to provide a Service, comply with legal obligations, respond to requests or executive actions, protect his/her rights and interests (or those of Users or third parties), identify any malicious fraudulent activities, as well as for the following purposes: Contact the User, Payment Management, Address Management and Emailing, Advertising, Registration and Authentication, Remarketing, Statistics, Interaction with social networks and external platforms and viewing content from external platforms.

For detailed information about the purposes of the processing and the Personal Data processed for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

5. USER RIGHTS

According to Chapter III of the EU Regulation (GDPR) 2016/679 and other applicable local data protection laws, you may at any time request information on personal data collected, used, disclosed or processed by data controllers (right of access), as well as request their integration, rectification or deletion and object to their processing.

In addition, under EU Regulation (GDPR) 2016/679, the following rights can also be exercised: restriction of processing, data portability and lodging a complaint with a supervisory authority. In particular, you have the right to oppose and withdraw the consent, in whole or in part, to the collection, use, disclosure or processing of personal data for purposes of dispatch of advertising material, direct selling or for the fulfilment of market surveys or commercial communication both automated (e-mail, other systems of distance communication such as, for example: sms, mms, whatsapp, wechat, etc.) and traditional (paper mail).

If you prefer that the processing of your personal data is carried out only by means of traditional contact methods, you can oppose the processing of your personal data by means of automated contact methods.

In order to exercise the right above and/or submit inquiries or complaints with regards to the processing of personal data, you can send your request to the data collectors by writing to: customerservice@vien.it.

6. TERMS AN CONDITIONS

The following terms and conditions are valid between you and Vien S.r.l. and apply to all use of the Site and to the orders placed on the site www.vien.it and orders via email or live chat with the Vien S.r.l. Customer Care Team.
Please note that Vien S.r.l. does not guarantee that all products present on the Website are available for purchase. Orders may only be placed by people claiming to be over 18 years old.
Vien S.r.l. reserves the right to stop selling a product.
Vien S.r.l. reserves the right to revise the terms and conditions at any time. The date of the latest update can be found in the final section of the terms of use.
All purchases are subject to the terms and conditions of the version applicable on the date of order placement.
Please note that the terms and conditions valid for your order are the same you have read and accepted before placing your order.

7. LANGUAGE

The Terms and Conditions agreement is drafted in ITALIAN.

8. PLACING AN ORDER

By using the website and/or placing an order on the website www.vien.it, via email or live chat, you confirm that you have read and agree to the terms and conditions of the privacy policy.
An order may be placed upon acceptance of the terms and conditions of the privacy policy. Before confirming your order you will have the opportunity to review what you have chosen, the information provided, the total price of your order.
Please note that the products in your cart are not reserved and may be purchased by other customers until you have placed your order and received the purchase confirmation email.
If prolonged inactivity causes you to disconnect from the site, you could lose your chance to purchase the products you have already selected.
In this case you will be required to go back to the checkout page and check the products in the “virtual cart”.

9. ORDER CONFIRMATION

After submitting your order, we will send you a confirmation email with order number, details of the product(s) you have ordered from the Site, payment details and delivery details.

Please note that the confirmation email is a mere acknowledgement of receipt of the order and NOT an acceptance of it.

10 .ACCEPTANCE AND SHIPPING CONFIRMATION

Please note that all orders submitted by you are subject to acceptance by Vien S.r.l..
We may, at our discretion, decide not to accept an order for reasons which may be beyond your control.
Once the order has been placed, a shipping confirmation e-mail will be sent to your email address with all the information regarding your order and these terms and conditions.
The shipping confirmation is deemed to be our acceptance of the order.
Please be informed that Vien S.r.l. does not guarantee that all products present on the Site are available at the time of your order.
In case a product is not available we will contact you shortly, by phone or by email. If we have already received payment for such product, Vien S.r.l. will refund you the amount of the purchase.

11. COLORS

Our goal is to describe in the best possible way the products on the Website. However, please note that due to the computer graphics setting of your computer, the colors of the products shown in the images on the Website may differ from the actual colors. Vien S.r.l. cannot be held responsible for such discrepancy.

12. PRICES

The prices and delivery costs shown on the Website include VAT.
The prices and delivery costs shown on the Website may vary and Vien S.r.l. will not be bound by the price indicated on the Site until we accept the order by sending the shipping confirmation.
The prices of products can vary between the physical store and the Website.
If you have placed an order and the price has changed before we have accepted it (by sendind the shipping confirmation), we will notify you about the price change and give you the opportunity to make a new order. If we are unable to contact you, your order will be cancelled. Vien S.r.l. reserves the right to cancel any order prior to our acceptance.
If we have already received payment for a cancelled order we will refund you the amount of the purchase.
Also Vien S.r.l. can cancel an order that has been accepted, in case the price information is wrong.
The delivery costs are shown in connection with the shipping methods at the checkout phase.

13. PAYMENTS

The following payments are accepted.

  • Credit and debit cards (Visa, Mastercard, American Express).

The User should check with the bank to make sure that the card used for payment is valid for online purchases.
We do our best to make the Website as secure as possible.
All credit/debit card transactions on the Website are processed using a secure online payment system that encrypts your card data in a secure host environment.
Payment will be debited and cleared from your account once you have placed your order.
The person making the payment by credit/debit card must declare that he/she is the cardholder or otherwise that he/she is authorised by the owner to use the card.
All credit/debit card holders are subject to validation and authorization by the card issuer. If the issuer of your card refuses to authorize payment to Vien S.r.l., your order will be cancelled. We are not responsible for any costs or penalties that may be charged by the payment provider for processing payments with respect to the order placed.

  • Paypal

When selecting the Paypal option, we will be directed to the Paypal site to log in and review the amount shown before clicking “pay now”, Once the transaction is complete, you will return to the Website.

14. DELIVERY

 – SHIPPING METHODS

We offer different shipping methods to meet your needs, as further specified when placing your order.

Dispatch of orders may take up to 7 days, but we aim to ship all orders within 24 hours during weekdays, or 1-2 working days on public holidays. Delivery times do not take into account possible delays caused by payment authorization and/or by the shipping company.

If Vien S.r.l. fails to deliver the products within 30 days, you have the right to cancel the purchase.

Your order will be delivered to the shipping address indicated when placing the order.

ORDER POLICY

For security purposes, Vien S.r.l. reserves the right to ship first-time orders to the billing address or to the cardholder’s address.

To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

15. INFORMATION ON THE RIGHT OF REVOCATION

 – RIGHT OF REVOCATION

You are entitled to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you have placed your order or a third person designated by you (other than the carrier) has received the products.

In order to exercise your right of revocation, you must inform Vien S.r.l. at service@vien.it by means of a unambiguous notification (for example a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can electronically fill in and submit the sample revocation form provided on our website. This is, however, not compulsory.

In order to comply with the time-limit for revocation, it is sufficient to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

– CONSEQUENCES OF REVOCATION

If you revoke this contract, we must return to you, promptly but in no case before 14 days from the day we have received the notification of your revocation, all payments received from you including costs of delivery (except for any additional costs that result from choosing a different delivery method than the most cost-effective method offered by us).

For such repayment we will use the same means of payment that you have used for the initial transaction, unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment.

We are entitled to refuse reimbursement until we have recoveredeceived the products back from you or until you have provided evidence that you have returned the products, whichever occurs first.

You must send back or hand over the products to us promptly, but in no case later than 14 days from the day on which you have notified us of the revocation of this contract. The deadline is complied with if you send the products back before the fourteen-day period has expired. The direct costs for returning the products will be on your charge. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your negligence.

 – EXCHANGES

Purchased products are exchangeable into a different size and colour in accordance with the terms set forth in the preceding paragraphs.

All exchanges are based on stock availability.

– SHIPPING COSTS FOR RETURNING THE PRODUCTS

Please note that you will be required to pay the shipping costs for returning the products in accordance with your right of revocation and exchange also for orders over € 500,00 (euro five hundred/00) and Vien S.r.l. has no obligation to pay such costs.

– RETURNING THE PRODUCTS

You can easily and conveniently handle the return of your purchased products as follows:

  • visit vien.it and log into your account to begin a product return or exchange;
  • you can view your orders and request a return or exchange for any unwanted items by contacting us at segreteria@vien.it
  • after contacting us and providing the order number, we will ask you why you are returning the goods and will send you a shipping slip;
  • we will contact you to confirm or deny your request;
  • place the item(s) in the original shippig box or any other solid carton box;
  • close the box and tape it securely;
  • place the return information label and the already paid return shipping label on the box over the prior delivery information;
  • call Vien S.r.l. customer service to arrange collection of the products to return;

We would prefer the products to be returned through the return service indicated by Vien S.r.l. in order to ensure that they are protected and insured during transit. However, you may return the products by any secure transport.

– RETURNING ORDERS WITH MORE THAN FIVE ITEMS

For changes or returns of orders with more than five items, Vien S.r.l. reserves the right to accept only after having checked the integrity of the products.

The Customer must return the items at his/her own expense and wait for a reply from the customer care, which will proceed with the refund or replacement of the goods.

Damaged goods will not be accepted and will be sent back to the customer.

16. DEFECTIVE PRODUCTS

For any defect of conformity existing upon delivery of the products, you will benefit from any mandatory provisions and legal rights enshrined in the laws of your country. Notwithstanding the above, if you receive defective products please notify Vien S.r.l. immediately.

If Vien S.r.l. considers the products to be defective, we will make a full refund including shipping costs. All other rights you may have shall remain unaffected. Additional gurantees regarding our products will apply only if expressly indicated in the shipping confirmation.

17. COPYRIGHT

All texts, graphics, sound files, videos, images and animations on this website are owned by Vien S.r.l. and are protected by international copyright laws and other applicable intellectual property protection laws. Without prior written consent from Vien S.r.l. it is not permitted to use this material in any way whatsoever. To obtain permission or the right to reproduce this material, please contact Vien S.r.l.. Furthermore, Vien S.r.l. has no liability to anyone in relation to the published photos. All commercial images and logos on these pages are property of their respective owners.

All images are protected by copyright, any unauthorized use will be prosecuted according to law.

 18. SECURITY

Vien S.r.l. uses a secure system for the transfer of information in order to process orders. Vien S.r.l. online shop secures communications by encrypting all data to and from the site.

For security reasons, we do not store any payment information in our database.

19. RESALE POLICY

You can purchase products on www.vien.it for personal use only and not for resale. By placing an order on www.vien.it, you certify that you are purchasing for your own personal use and not for resale and that you accept our terms of use. We reserve the right to refuse orders for any reason without explanation.

20. INFORMATION ON THE WEBSITE

Vien S.r.l. cannot guarantee that the content of this site is free of inaccuracies or typographical errors. Neither can we guarantee that all informationn is up-to-date.

Vien S.r.l. may, at any time, amend the content of this site. Although Vien S.r.l. strives to display the correct textst, images and prices on the site and online shop, errors may occur. Some of the services provided through the site are provided by third-party operators.

In situations where Vien S.r.l. acts as agent of such services, we cannot be held responsible for any errors arising from their activities. Vien S.r.l. cannot be held liable for any damage arising from the use or inability to use the site. Vien S.r.l. cannot guarantee problem-free, uninterrupted and secure access to the site.

21. LINKS

The website may contain links to other websites. Vien S.r.l. assumes no liability for content or privacy policies of such sites.

22. COOKIE POLICY

Our Website uses Cookies. To learn more and view detailed information about cookies, please consult Vien S.r.l. Cookie Policy.

23. VIOLATION OF RULES

Vien S.r.l. reserves the right to seek all solutions available against violations of these terms and conditions, including the right to block access to the site.

24. LIABILITY

Vien S.r.l. is excluded from any liability for damages. Exempted from this exclusion are the customer’s claims relating to damages to health, body and mind, or damages resulting from a violation of material contractual obligations, as well as liability for other damages based on intent or gross negligence of Vien S.r.l., its representatives and vicarious agents. Material contractual obligations are obligations which are prerequisite for the correct performance of the contract and on whose observation the customer may legitimately rely.

In case of violation of substantial contractual obligations Vien S.r.l. liability is limited to foreseeable and typical damages if such damages were caused by slight negligence, unless damage to health, body and mind is concerned.

The limitations set forth above also apply for the benefit of Vien S.r.l.  representatives and vicarious agents if claims are made directly against them. Liability under the product liability act remains unaffected. Vien S.r.l. assumes no responsibility in case of force majeur such as war, civil war, revolution, riot, governmental measures, strike, lockdown, failure of electricity, telephone or internet service, natural disaster ot similar events. In case of force majeure Vien S.r.l. obligations will be suspended. The contract between you and Vien S.r.l. may, in such cases, be partially or completely terminated by you or by Vien S.r.l..

25. PROVISIONS SEVERABILITY

Any part of these terms and conditions which is held to be invalid or unenforceable shall not invalidate any other provisions herof; the invalid terms and conditions instead shall be replaced by other terms in order to give effect to the commercial intentions of this Agreement.

26. APPLICABLE LAW

These terms and conditions are governed by Italian law.

However, if you are resident in any other European Union country you will benefit from any mandatory provisions and legal rights available under the laws of that country.

It should be noted that the European Commission has set up the ODR platform for the out-of-court settlement of disputes concerning contractual obligations arising from online sale contracts or services between a consumer and a trader, respectively resident and based in the European Union, member of the Commission.

27. TERMS AND CONDITIONS – LATEST UPDATE

Vien S.r.l. Terms and Conditions were updated in March 2020.